Quality Policy

VASALTO is an enterprise specialized, among many other tasks, in payroll outsourcing services (BPO). Every since it started its business activity, back in 1993, VASALTO aims to achieve a continuous improvement of the quality of the services it provides.

For this reason, and in order to acquire the highest level of competitiveness in the industry based on the trust and loyalty of its customers, VASALTO’s Management promotes the implementation, maintenance and continuous amelioration of its Management System based on the requirements of the reference standards UNE-EN ISO 9001:2015 (Quality Management Systems).

Hereinafter, VASALTO’s Management establishes the basic pillars of the Management System and expresses its commitment to the application of the following points:

  • Providing a reference framework for the establishment of quality objectives.
  • Satisfying the current and future expectations of its customers, even beyond the specific service initially proposed, seeking continuous improvement and service excellence.
  • Ensuring that all services are managed guaranteeing compliance with deadlines and a quick response to incidents, with effective and efficient management.
  • Creating, maintaining and developing its own management system to carry out massive payroll processes (more than 50 employees).
  • Complying with all the applicable requirements, both legal and regulatory, as well as those of the client.
  • Creating an internal culture of quality which involves everyone conforming VASALTO’s staff, creating thus a commitment within the organization.
  • Developing a participatory Quality Management system based on the capacities of all the people involved.
  • Assuming responsibility for its professional performance covered with professional civil liability insurance with an entity of recognized prestige and solvency.
  • Controlling and monitoring suppliers based on the incidents detected throughout the year and their resolution.
  • Complying with the requirements established in ISO 9001 2015.

Establish a work system based on:

  • Standardized work schedules adapted to each client.
  • A file exchange platform for the control of information flows within the agreed deadlines.
  • A process for importing data from the client's own management systems.

23 June, 2022.

Fdo. Alberto Lucero Batalla (Director de Calidad).

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